About Live Oak DIRECT:What is Live Oak DIRECT?
Live Oak DIRECT is a secure, HIPAA compliant email system. It was designed from the ground up using stable, tested open source software to create a messaging platform ideal for medical professionals and for patients. Leveraging open standards and the DIRECT Protocol, Live Oak DIRECT gives you a secure email account that can interconnect with the growing nationwide DIRECT network.
DIRECT is a project sponsored by NHIN, the Nationwide Health Information Network, and developed by medical and security professional from across the country. It outlines a set of standards for secure, encrypted, point-to-point messaging, specifically to facilitate safe, timely transmission of medical data. Before a message leaves the Live Oak DIRECT system, the identity of the recipient is verified and the message is encrypted, ensuring no untrusted parties can intercept, read or alter the message. Even when communicating between separate systems, DIRECT maintains security and data integrity at all times.
Security is our first priority. Live Oak DIRECT is a HIPAA-compliant email system, employing enforced connection encryption, identity verification, data storage encryption and a strong password policy. Every connection is secured an your email is never transmitted without strong, government-grade encryption. As part of the DIRECT Protocol, every user on our system is identity-verified, so you know exactly who you are sending to and receiving from.
The DIRECT Protocol was designed to facilitate secure transmission of medical data between different email systems. DIRECT is an indispensability aid to medical professionals, providing instant transfer of medical records and removing the need for costly FAX and courier services. Using the DIRECT Protocol, Live Oak users can securely send medical files to users on any partner DIRECT system.
For patients, DIRECT Messaging brings doctor-patient relations into the 21st century. Rather than relying on hard to coordinate phone calls or costly face-to-face visits, patients using Live Oak DIRECT can securely email their doctor any time to ask questions, arrange appointments or request information.
To request a Live Oak DIRECT account just visit our sign-up page.
Mail sent between Live Oak DIRECT users stays within our secure system, making communication safe and reliable. Thanks to the DIRECT Protocol, you can also securely send messages to users on partnered DIRECT systems. We are constantly working to partner with more DIRECT systems, increasing the scope of exchange available to our users. To inquire about our partners, please contact us at our secure contact form.
If you know how to use email, you already know how to use Live Oak DIRECT. Our intuitive Webmail Portal will be familiar to anyone who has used other email systems and you can also access your mail using your favorite email client. All of our robust security features, including the DIRECT Protocol, are handled transparently by our system.
You do not need any special technical knowledge or software to securely send medical information.
The Live Oak DIRECT Webmail Portal can be accessed from any Internet-connected device. All connections are secured, so it is safe to access even from a shared or public computer. You can also login using your phone or tablet.
Secure, DIRECT accounts from Live Oak are available to medical professionls starting at $18 a month, including unlimited messages sent/received and 5 GB of encrypted storage. Practice-based bulk pricing is available upon inquiry.